This title, released in early 2019, places players into the role of a newly hired technical support specialist working for a large, unnamed corporation. Set against the backdrop of a sterile, corporate office environment, the core experience revolves around managing and resolving incoming customer service tickets. Players must navigate a functional, in-game computer system, utilizing various tools and applications to diagnose and fix a wide array of technical problems reported by users. The atmosphere blends the mundane reality of customer service with the underlying potential for digital espionage and system manipulation.

Core Gameplay Loop and Mechanics

The primary gameplay loop centers on ticket management. Each interaction requires careful analysis of the customer's reported issue and the application of the correct solution, which can range from simple advice—such as suggesting a reboot—to complex system diagnostics. Success in resolving tickets directly impacts the player's standing within the company hierarchy, driving career progression.

System Interaction and Hacking

A key element distinguishing this Simulator/Adventure title is the ability to interact deeply with the in-game operating system. Players are not strictly limited to official support protocols. The system can be "hacked" to unlock advanced functionalities. These capabilities allow for actions beyond standard troubleshooting, such as using GPS tracking to locate lost devices or scanning user profiles to gather sensitive data.

What makes the technical support experience unique?

The game offers a branching narrative path driven entirely by player choice regarding the use of their technical skills. While the main objective involves climbing the corporate ladder through satisfactory service, players are presented with an alternative path: secretly aligning with a rogue hacktivist group. This duality forces decisions about whether to adhere strictly to corporate mandates or leverage system access for clandestine activities.

Career Progression vs. Covert Operations

The narrative tension stems from balancing the demands of the job—maintaining high customer satisfaction scores and advancing ranks—against the risks and rewards associated with unauthorized system access and potential exploitation opportunities. The game presents a clear choice between maintaining a legitimate career path or embracing a life of digital vigilantism.

Platform Availability and Current Status

As a main release, the core experience is self-contained, offering the full narrative and mechanical depth upon purchase. The game is available across PC (Microsoft Windows), Linux, and Mac platforms. Since its launch, there have been no officially released downloadable content (DLC) packs or expansions to alter the core content.